Constructing and validating subscales

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Assessing patient satisfaction was a requirement of the 1990 contract for general practitioners in Britain In order that satisfaction can be assessed in a meaningful way, it is important to develop valid and reliable measures that give practices the information that they need to assess the quality of the process and outcome of care.argues that a worthwhile patient satisfaction scale must fulfil three requirements: it must be reliable (produce consistent results), valid (measure what it is designed to test), and show transferability (measure the same constructs when applied to different patient groups).Participants ticked the box (from “strongly agree” to “strongly disagree”) that corresponded most closely to their response to each statement.Responses were coded 1–5 from “strongly agree” to “strongly disagree”.We assured them that anonymity would be maintained and that satisfaction data would be reported across practices so that it would not be possible to identify practices where patients were unusually (dis)satisfied with some aspect of the service.

constructing and validating subscales-81

constructing and validating subscales-70

constructing and validating subscales-78

by incorporating all aspects of care into one questionnaire, rather than assessing satisfaction with the consultation separately from other aspects of the service as had been done by other questionnaires.—In order that patient satisfaction may be assessed in a meaningful way, measures that are valid and reliable are required.This study was undertaken to assess the construct validity and internal reliability of the previously developed Patient Satisfaction Questionnaire (PSQ).Also, the prediction (derived from past research) that older people would be more satisfied with the service was borne out by the results (F (4, 1312) = 57.10; p Questionnaires that assess specific aspects of service provision will enable the practitioner to identify aspects of the service where patients are less satisfied, and potentially improve these aspects of care.Over the last 10 years there has been increased interest in investigating patient satisfaction with quality of care.

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